The operational definition, the public evidence boundary, and the nearby concepts an operator needs before using the term in a diagnosis.
Booking friction is a visible or structural condition that adds ambiguity, effort, or interruption between interest and a public booking, call, or inquiry route. Revvye observes the path presented by the page; it does not submit forms or complete transactions during a public scan.
Definition before diagnosis.
Read the definition as a contract. It keeps a useful public observation from expanding into an outcome the scan cannot see.
A buried primary action, conflicting labels, an unreachable public route, or missing context around the next step can all create booking friction. Revvye preserves the page, link, or interface evidence behind the finding so an operator can reproduce what was observed.
The public scan does not enter customer data, submit a lead, complete checkout, or verify what happens inside a private scheduler or CRM. Confirmation delivery, appointment completion, and downstream response time stay outside the claim until the customer supplies direct evidence.
Inspect the submitted public surface and the declarations it returns.
Keep the rule, page signal, severity, and stated limitation together.
Do not infer private revenue, conversion, delivery, or customer behavior.
The free scan begins with the page you submit and routes its result through a private email-linked intake. It does not access private analytics or CRM data.
Public pages only. The $97 report comes after the result.