Guest email & loyalty.
Pre-arrival, post-stay and return-visit communications using your existing guest data, permissions and CRM.
Who it’s for
Hotels with guest data and a CRM/email platform that need clearer lifecycle journeys, segmentation or return-stay communications.
Scope
Data and journey review
Map the guest systems, consent records, segments and existing communications, including overlaps with operational messages.
Priority lifecycle build
Plan and implement agreed pre-arrival, post-stay or return-stay journeys, with exclusions, timing and responsibility made explicit.
Campaign and review rhythm
Create templates, an offer calendar and reporting that connects communication quality with repeat guest behavior.
Before we begin
Share your PMS, CRM, guest journeys and contact permissions. Confirm which integrations the property supports.
Measurement
Track delivery, opt-outs, repeat direct stays and guest value across comparable cohorts.
Fees & booking
The proposal sets the deliverables, fee and schedule. Production, talent usage, media and platform costs are itemized where relevant.
Discuss this service